GDPR Compliance

Our Commitment to GDPR

TrueFlow Niche Pty Ltd recognises and respects the rights of individuals in the European Union under the General Data Protection Regulation (GDPR). Although we are an Australian company, we are committed to protecting the privacy of all visitors to our website, including those from the EU.

Lawful Basis for Processing

We process personal data only when we have a lawful basis to do so. The legal bases we rely on include:

• Consent: When you explicitly agree to the processing of your personal data for specific purposes.
• Contractual Necessity: When processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests.
• Legal Obligation: When processing is necessary to comply with applicable laws and regulations.

Your Rights Under GDPR

If you are located in the European Union, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you, along with information about how we process it.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or similarly significantly affect you.

International Data Transfers

As an Australian company, any personal data collected from EU residents may be transferred to and processed in Australia. Australia is not currently subject to an adequacy decision by the European Commission. We implement appropriate safeguards to ensure your personal data is protected in accordance with GDPR requirements when transferred internationally.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, or reporting requirements. Specific retention periods depend on the nature of the data and the purposes for which it is processed.

Data Protection Officer

For GDPR-related enquiries, please contact our data protection team:

Email: [email protected]

Supervisory Authority

If you are located in the EU and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with a supervisory authority in the EU member state where you reside, work, or where the alleged infringement occurred.

Exercising Your Rights

To exercise any of your rights under GDPR, please contact us at:

TrueFlow Niche Pty Ltd
Level 12, 255 George Street
Sydney NSW 2000, Australia
Email: [email protected]

We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.

Updates to This Notice

We may update this GDPR compliance notice from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised date.