Privacy Policy

Introduction

TrueFlow Niche Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website trueflow-niche.com or engage with our services.

By using our website or services, you consent to the data practices described in this policy. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Information We Collect

We may collect information about you in various ways:

• Personal Information: Name, email address, company name, and other contact details you provide when completing enquiry forms or contacting us directly.
• Technical Information: IP address, browser type, operating system, referring URLs, and information about how you interact with our website.
• Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and analyse website traffic.
• Project Information: Details about your facility, energy consumption, and sustainability goals that you share during consultations.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To send you information about our services that may be of interest
• To improve our website and service offerings
• To analyse website usage and optimise user experience
• To comply with legal obligations and protect our rights
• To prepare proposals and deliver consulting services

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third parties who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.
• Legal Requirements: We may disclose information when required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the information.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

TrueFlow Niche Pty Ltd
Level 12, 255 George Street
Sydney NSW 2000, Australia
Email: [email protected]